Jeffrey A. Wilbur Plumbing, Heating & Air Inc.

Message: Nothing bad can be said about Wilbur Heating and Plumbing. THey have taken care of our mechanicals for many years. They follow up, they give txt of arrival time and thoroughly review the workings of your equipment. Joe was our technician. Joe has been our tech, I believe for all visits. We trust him in our home regardless if we are home or not. So there is never a problem if an appt comes up for us. Good to see you again Joe and thanks Wilbur Heating and Plumbing for your service to our home.

Message: 2023: After receiving several quotes, I ultimately chose Jeffrey A. Wilbur to install a new Furnace/AC system for my home. Mr. Wilbur himself is a consummate professional, providing detailed information and answering my many nuanced questions. Their online proposal system is well-organized, informative, and intuitive and they offered all of the features I was looking for, from various levels of equipment, to UV lights, to enhanced filtration, to smart thermostats. Wilbur also went far out of their way to accommodate me during a record-breaking heat wave, temporarily getting my former system operational, as my new install had been slightly delayed. Justin and the team did a fantastic job with the installation -- they provided expert knowledge, adhered to my rigorous requests around covid caution and protecting my floors, and left my home likely cleaner than they found it. The process is highly organized and efficient with automated notifications and texts introducing the team. Very pleased with the products and level of service! 2022: I called on a holiday for non-urgent issues and gratefully received next day service. Though expensive, but likely not moreso than competitors, I was pleased to quickly and easily have water pressure restored in two barely-used sinks and a leaky sprayer fixed. Sure, i should probably have been more self-reliant to save money on simple fixes, but saving the time, effort, trips to the hardware store, having confidence in the fixes, learning from the experts, and actually getting it resolved vs my own procrastination, was well worth it to me. Finally, I was especially pleased with Jeffrey A. Wilbur Plumbing's internal processes, to communicate particular customer requests from the scheduler to the serviceman and his strict adherence to my very particular requests based on notes from the scheduler. Thank you for prompt and courteous service!

Message: If I could give the team a higher rating, I would. Everyone - Jeff, the administrative staff, and the technicians are kind, professional, and knowledgeable. We had a big hvac installation to do before the summer heat kicked in and they fit us in right away. They did an excellent job - top notch quality at a competitive price. You all are great to work with. Thank you!

Message: I’ve been using Wilbur for almost 25 years now. They are easy to contact, I can get an appointment quickly, and they offer a wide range of plumbing & HVAC services. I highly recommend joining their VIP Club. The perks and savings far outweigh the one time cost. I have no hesitations fully endorsing Jeff Wilbur Plumbing!

Message: They were booked a few weeks out, but all I needed was preventative maintenance, so that worked for me. It was a quick call, 5 minutes, and I was setup as a new customer. When the tech arrived, everything went smoothly. Joe is quick and efficient. He arrived at my house on time. He explained what service he was going to do and provided an estimate for services. I provided him the space to work, he got to work and handled the entire thing. He was quiet, efficient, and gave me an update on my system when he was done.

Message: We purchased a new HVAC from Wilbur Plumbing last September. Part of the package was a year of their service contract. Joe came for the semi-annual system check and maintenance. He was on time (actually a little early). Did the check in about 30 minutes and then took some time to review the maintenance checklist and explain the numbers and tolerances for the tests performed. I appreciate his professionalism and service.

Message: From our first impression to installation and follow up service we are grateful for your expertise, knowledge and helpful manner. Your team is always professional, prompt, courteous and respectful. Most recently, your technician, Joe performed a Comfort Club check and explained everything in understandable terms. We highly recommend your services.

Message: I just bought my first home, and knew from others' experiences with this company that I wouldn't be disappointed. Joe was the technician that came to give my heating and cooling system a thorough exam. He explained the thermostat control as well. He was friendly, answered my questions, and explained what he was looking and why. I feel very comfortable with knowing they're committed to taking care of the clients' maintenance needs. I joined the "Comfort Care" program. I have no worries!